China Southern Airline Examination by Jayden Han
In a recent review dated July 19, 2025, travel blogger Jayden Han praised China Southern Airlines' service on a business class flight from Dubai to Shanghai, with a layover in Wuhan. The flight was operated on a B737 aircraft for the second leg of the journey, but the review did not provide specific details about the quality of the cabin.
The reviewer's overall experience was positive, giving a rating of 9/10. The service provided by China Southern was excellent, and no negative aspects were mentioned regarding the service or the baggage handling. However, no comments were made about the check-in process, the value for money, or the quality of the B737 cabin.
The meals and beverages during the flight were not discussed in the review, but China Southern is known for offering complimentary hot meals, snacks, and a range of beverages even in economy class. The airline's in-flight service is well-regarded, with courteous flight attendants who are generally bilingual in English and Mandarin.
The business class cabin features a staggered 1-2-1 seat configuration with ample width (26") and 74" pitch, providing good comfort though with somewhat less privacy compared to reverse herringbone layouts. The cabins are clean and maintained, although some travelers note the cabin interiors can feel slightly dated.
Check-in processes include access to priority boarding lanes and use of business class lounges, enhancing the ground experience. Punctuality ratings are moderate—long-haul flights depart mostly on time, but delays can occur especially on domestic or regional legs and during busy hub operations, with occasional communication gaps concerning rebooking options. Baggage handling is generally adequate but can be unreliable during tight connections, with some passengers experiencing delays or needing follow-up for lost luggage.
For the specific itinerary from Dubai to Shanghai with a Wuhan layover, the reviewer confirmed a smooth flight experience, though the cabin décor showed signs of aging.
In summary, China Southern Airlines' service from Dubai to Shanghai, with a layover in Wuhan, offers generally excellent service, comfortable though slightly older cabins, and fully lie-flat seats on wide-body aircraft like the Boeing 777-300ER. The in-flight entertainment system offers a wide selection of Asian and Western movies, music, and games on modern aircraft. The meals in business class are upgraded, and the customer service provided by China Southern was excellent. The review does not provide specific details about the value for money, and the in-flight entertainment was not mentioned in the review.
- The travel blogger's review of China Southern Airlines' service, despite the slightly dated cabin interiors, applauded the comfortable lie-flat seats on flights like the Boeing 777-300ER.
- In discussing the overall experience, the reviewer omitted any mention of the check-in process's efficiency, the value for money, or the quality of the in-flight entertainment system.
- The reviewer, while praising China Southern Airlines' impeccable service, especially the in-flight meals and bilingual flight attendants, did note the occasional delays and communication gaps during checking baggage or during busier hub operations.
