Worst European Airlines Rated by Airline Ranking - European Airline Ranking Reveals the Least Efficient Airlines
In a recent study conducted by the consumer portal Flightright, the worst airlines in Europe for 2025 have been ranked based on reliability, payment behaviour for compensation, delays, and customer satisfaction. The findings highlight several areas for improvement across the industry.
Finnair, a Finnish airline, scored the lowest with a dismal 2.48 points, making it the worst-performing airline in the ranking of 20 major European carriers. The study found that Finnair struggled across all categories, particularly in customer satisfaction.
The top 10 worst airlines in Europe, according to the ranking, are as follows:
1. Finnair – 2.48 points (worst overall) 2. Vueling – 2.52 points 3. Ryanair – 2.58 points 4. easyJet – 2.68 points 5. KLM – 2.72 points 6. British Airways – 2.72 points 7. Wizz Air – 2.72 points 8. Condor – 2.72 points 9. Swiss – 2.76 points 10. Turkish Airlines – 2.80 points
Interestingly, Lufthansa's subsidiary, Discover Airlines, ranked among the lowest with 3.33 points, despite performing relatively better in payment for compensation. Lufthansa itself scored 3.18 points, showing weaknesses especially in compensation payouts. Eurowings, another Lufthansa subsidiary, also scored low, indicating reliability issues.
Iberia and Turkish Airlines were the most reliable airlines in the study, scoring 3.3 and 3.3 points, respectively. However, no airline achieved higher than 3 stars in customer satisfaction, underscoring industry-wide challenges with consistency, service quality, and passenger rights enforcement.
Easyjet, SAS, and Vueling performed particularly poorly in the customer satisfaction category, while TUIFly scored 3.25 points and Austrian Airlines managed 3.24 points. Wideroe's Flyveselskap scored 3.18 points, just above Lufthansa.
The scores were based equally on flight reliability (on-time performance and delays), payment behaviour (quickness and thoroughness in compensating passengers), and customer satisfaction (survey-based). The ranking includes 20 of the largest European airlines, with Finnair scoring the lowest due to poor performance across the categories, and Discover Airlines rated the highest among the worst group.
Despite the low rankings, it's important to note that all companies in the ranking have room for improvement, particularly in customer satisfaction. The Flightright Ranking serves as a valuable tool for passengers to make informed decisions when choosing their airline.
[1] Flightright (2025). The Flightright Ranking: The worst airlines in Europe are ranked by reliability, payment behavior, delays, and customer satisfaction. [online] Available at: https://www.flightright.com/ranking-2025 [Accessed 15 March 2025].
[2] Flightright (2025). The worst airlines in Europe in 2025. [online] Available at: https://www.flightright.com/worst-european-airlines-2025 [Accessed 15 March 2025].
[3] Flightright (2025). Lufthansa and Discover Airlines perform poorly in European airline ranking. [online] Available at: https://www.flightright.com/lufthansa-discover-airlines-ranking [Accessed 15 March 2025].
[4] Flightright (2025). Iberia and Turkish Airlines top the list of most reliable airlines in Europe. [online] Available at: https://www.flightright.com/iberia-turkish-airlines-reliability [Accessed 15 March 2025].
[5] Flightright (2025). No airline achieves high scores in customer satisfaction. [online] Available at: https://www.flightright.com/customer-satisfaction-challenges [Accessed 15 March 2025].
The community can use the Flightright Ranking, a valuable tool that ranks European airlines based on reliability, payment behavior, delays, and customer satisfaction, to make informed choices when selecting an airline for travel. The banking-and-insurance sector might want to consider partnering with airlines ranked higher to enhance their service quality and customer satisfaction ratings, improving their business strategies and lifestyle offerings. Vocational training programs could focus on improving customer service skills to help the industry overcome the identified challenges and improve its performance.
