Strategies for Preventing Self-Undermining in Leadership Communication
In today's dynamic work environment, effective communication is key to driving action, fostering innovative ideas, and achieving better outcomes. With up to five generations coexisting in the workforce, including Generation Z (born 1996–2012), Millennials, Generation X, Baby Boomers, and even those from the Silent Generation, leaders must adapt to ensure their messages resonate with everyone.
According to Claire Rutkowski, the WSP U.S. Business Partner and Digital Transformation Advisor, and CIO of POWER Engineers, as well as a member of WSP, leaders should embrace flexible, hybrid work models, digital tools, and personalized development opportunities tailored to the preferences of younger generations. Simultaneously, they should cultivate empathy, self-reflection, and relationship awareness to address generational differences and conflict.
To better understand their team members' communication preferences, leaders are encouraged to ask questions and seek feedback. For instance, they might inquire about preferred methods for discussing key updates, such as emails or virtual meetings, or whether monthly update emails are frequent enough. Leaders can also validate their communication style's effectiveness by checking the average open rate on emails, among other metrics.
In recent years, there has been a shift towards more virtual interactions in the workplace due to the Covid-19 pandemic. While this has presented new challenges, it has also opened up opportunities to utilise various digital tools and features that promote accessibility and inclusivity, such as voice commands, closed captioning, live translations, and screen readers.
However, leaders should also be mindful of the message's intent and align the communication method with it, not just with employees' preferences. For example, announcing significant news like a company acquisition is often more effective when communicated through a meeting, rather than an email.
In addition, leaders should remember that each communication method has its pros and cons, and it is essential to be aware of them to choose the most effective method in a given situation. For instance, while some people might prefer texting over face-to-face communication, even when they are under the same roof, others might view emojis like smiley faces or thumbs-up as passive-aggressive.
To avoid being seen as out of touch or disconnected, leaders should strive to be agile and mix up their communication methods to suit their team's needs. Repeating messages in different ways can also help ensure they are understood. For example, leaders might summarise key points during a meeting, follow up with an email, and then provide updates during team huddles or stand-ups.
In conclusion, effective communication in the modern workplace requires leaders to be deliberate, adaptable, and empathetic. By understanding their team members' communication preferences, utilising digital tools, and being aware of the message's intent and the pros and cons of each communication method, leaders can foster an environment that encourages collaboration, innovation, and success.
Read also:
- Osteoarthritis and premature retirement: Entitlements and advantages
- Uncovering the Purpose and Distinctiveness of Human Fingerprints: An Exploration of Their Significance and Individuality
- Six notable maritime treasures uncovered from historical shipwrecks
- Impact of Cultural Factors on Childhood Growth and Development Within Nigerian Communities
